Returns & Exchanges

Regularly Priced Items

If you would like a refund for your regularly priced item, please contact [email protected] to receive instructions on how to return your merchandise.Please do not return the item without sending an email to [email protected]

Return requests will be accepted within 7 days upon the customer’s receipt of the merchandise.Please note that we cannot refund the shipping costs.This includes the original shipping cost (indicated in your order as “shipping cost”) to send your order to you, as well as the shipping costs for your return.

Items on Sale

No refunds will be issued for merchandise on sale.All sale items are final sale.

Defective Merchandise

If merchandise is defective, please notify us within 3 days of receipt of the merchandise, and we will replace the defective item. Additional shipping fees will be waived for replacement items on defective merchandise. It is important to note that all merchandise is thoroughly inspected before shipment for any damage. If it appears that merchandise has been tampered with, no replacement or refund will be issued.

Conditions for Returning

Items returned or exchanged must be in the original condition (unless defective) i.e. new, unworn, unsoiled and in sellable condition. All tags must be in place and hygienic protective shields attached (never removed) on swimsuit bottoms. Merchandise which is NOT in new condition, and has been soiled, damaged, washed, mishandled, or is missing the tags will be returned to the purchaser. No credit will be issued and the purchaser will be charged for the return shipment and will forfeit all claims. Saúde Istanbul reserves the right to refuse any return that is poorly packaged or damaged and by way rendering the items unsellable. Once an order has been placed, you may not cancel once the order has shipped. However, if the merchandise has not yet been shipped, you may be able to cancel by immediately contacting Saúde Istanbul at [email protected]

Returns Processing:

Refunds will be issued within 3 days of receipt of returned merchandise and may take an additional 5-7 days to appear on your account.